Manager, Process Support Engineer III

Responsibilities

Provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment Work closely with the customer to develop leading-edge processes used to manufacture the most advanced semiconductor chips, many of which are inside everyday electronic devices Create hypothesis experiments and design of experiments (DOE); analyze data with statistics; and compile reports with high-level conclusions on technically challenging process engineering experiments Troubleshoot complex problems; perform multiple root cause analysis; and resolve a variety of difficult process engineering and customer product issues Communicate with both internal stakeholders and the customer to achieve goals with a focus on building relationships and establishing trust Apply your growing knowledge of best practices to offer a new perspective using existing solutions Serve as a resource for junior colleagues and a liaison between the customer and business unit; you may also lead small projects with manageable risks and resource