ETCH iTeam Customer Engineer II

Your Responsibilities

include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Key Responsibilities

Performs Tier I procedures and preventative maintenance and wet-cleans, seeking assistance when needed. Assists senior engineers with corrective maintenance as needed.Disassembles, cleans and rebuilds kits as part of kit management quality.Learns and applies basic diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.Able to diagnose and resolve basic technical problems.Strives to perform established BKM’s. Follows all IP guidelines.Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.Complies with all safety procedures and consistently demonstrates safety as a value.Functional KnowledgeDevelops skills to perform basic activities in own jobBusiness ExpertiseUnderstands how the assigned duties integrate with others in the teamDevelops responsibility for customer satisfaction within work areaLeadershipHas no supervisory

Responsibilities

Problem SolvingUses existing procedures to solve straightforward problems; has limited opportunity to exercise discretionImpactImpacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detailInterpersonal SkillsUses communication skills and common courtesyAdditional InformationTime Type:Full timeEmployee Type:Assignee / RegularTravel:Yes, 75% of the TimeRelocation Eligible:YesApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.