Senior Engineer, Global Product Support, PECVD

Lead and coordinate technical and administrative support activities at customer sites, including installation, corrective repair, preventive maintenance, and implementation of engineering change upgrades. Work cross‑functionally with R&D, manufacturing, quality, and service organizations to drive continuous improvement and product support readiness. Ensure accurate documentation is maintained, including service reports, escalation records, and system performance data. Customer-focused mindset with the ability to manage challenging situation. What we are looking for Minimum 5 years of experience in semiconductor manufacturing or capital equipment support. Bachelor's degree in engineering required; Mechanical or Electrical Engineering preferred. Experience with with PECVD, CVD, PVD, or ALD deposition systems or dry etching systems. Proven experience providing expert‑level troubleshooting and understanding of deposition mechanisms, vacuum systems and plasma processes. Ability to operate effectively at an escalation level, influencing resolution across multidisciplinary global teams. Excellent communication and presentation skills, with the ability to clearly explain complex technical concepts to both technical and non‑technical stakeholders. Demonstrated customer‑centric approach with the ability to manage critical and time‑sensitive situations. Strong analytical, documentation, and coordination capabilities. Willingness to travel internationally up to 50% of the time to support customer installations, escalations, and training activities.