ASM半導体製造装置海外勤務
Manager, Field Service
- 勤務地海外
- フィールド・顧客技術支援フィールドサービスエンジニア
- 中途
公式ページ 2026/09/20 時点当サイト掲載 2026/09/20
仕事内容
Job's Mission
The Manager, Field Service Leader for the Samsung account in Texas is responsible for leading field service operations supporting ASM's advanced semiconductor manufacturing equipment. This role provides technical leadership, customer engagement, and people management while ensuring the successful execution of service activities across the account. As the primary escalation point for critical customer issues, this leader plays a key role in driving operational excellence, strengthening customer relationships, and developing a high-performing field service team. What you will be working on Lead and develop a team of Field Service Engineers supporting Samsung across Texas customer sites. Serve as the primary customer escalation lead for complex equipment and operational issues. Drive the successful execution of installations,
応募条件
Bachelor's degree in Engineering, Physics, Materials Science, or a related technical discipline and 16+ years of relevant experience; OR Master's degree and 12+ years of relevant experience; OR PhD and 8+ years of relevant experience. Minimum 1+ years of people leadership, management, or equivalent field leadership experience. Ability to travel up to 20% domestically and internationally. Fluent in both English and Korean. Experience supporting semiconductor manufacturing equipment within a semiconductor fab or capital equipment environment. Demonstrated experience leading customer escalations, critical issue resolution, and structured troubleshooting efforts. Strong understanding of cleanroom operations, semiconductor manufacturing processes, and safety requirements. Excellent communication and stakeholder management skills with the ability to influence customers, field teams, engineers,
勤務条件
- 勤務地
- 海外
- リモート
- 出社勤務
- 出張
- 出張あり
- 想定役割
- 管理職・マネージャー