Manager II, Field Service

Introduces and improves reporting structures Developing new processes and procedures Specific Duties Establish and maintain a “Safety and Quality First” culture while achieving customer required service goals Participate as early as possible in new product development activities so that Field Service Engineers (FSE’s) are able to support product introduction Advises site personnel on routine and non-routine tasks Resource scheduling Manages service jobs to completion within scheduled timeframes Ensure ASM meets all support contractual agreements Work with Sales to close on Spares and Service contracts Interacts with high level customers and internal personnel Participates in departmental policy making decisions Thinks strategically, with the ability to implement tactics Drive customer satisfaction Manage FSE utilization People management for the various departments Career development for direct reports Conducts Annual reviews for direct reports Manage FSE’s/group leaders to achieve maximum performance and maximize job satisfaction Interprets and executes policy and procedures to subordinates (drive adherence to Service Bulletins R&U, FSM usage, accurate time reporting, etc.) Ensure on-line documentation is being utilized by FSE’s to drive CIP Plans organization’s work and schedule work completions Organize the workforce to accomplish the plan Integrate their activities in cooperation with other organizations Define annual goals for the FSE’s to assist in achieving account objectives Education