ASM半導体製造装置海外勤務
Supervisor Engineer, Software Support
- 勤務地海外
- フィールド・顧客技術支援製品サポート・サービス企画
- 中途
公式ページ 2026/09/20 時点当サイト掲載 2026/09/20
仕事内容
Responsibilities
Oversee the day-to-day operations of the support team, including task assignment, workload distribution, and monitoring punctuality and backlog management. Act as the final point of contact for complex or high-priority customer escalations, ensuring timely and effective resolution. Provide coaching and professional development for staff, identifying training needs and creating individualized development plans. Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions. Guide your team members to create bug reports for the developer to use when fixing the bug. Travel to customer sites to support installations, training, and troubleshooting of ASM products. Talking to the account team and GPS group (not directly with the customer) when investigating reported issues. Minimum
応募条件
必須
- BS+ 8 years or MS+ 4 years in Computer Science, Computer Engineering, or a related field.
- Proven ability to motivate, inspire, and foster a collaborative team culture.
- Strong troubleshooting skills in hardware and software, with familiarity data structure, networking, algorithm and modern operating systems (Windows).
- Software development or test (QA) experience.
- Ability to travel 10-25% domestic and international.
歓迎
- expertise in C++, C#, Python, Gitlab\Github.
- Experience with semiconductor equipment preferred Experience working with two or more of the following is preferred: software for machine control, Semiconductor Factory Automation, Multi-threaded applications, real-time software, device drivers, or other interrupt-driven software
募集要項の原文
BS+ 8 years or MS+ 4 years in Computer Science, Computer Engineering, or a related field. Proven ability to motivate, inspire, and foster a collaborative team culture. Strong troubleshooting skills in hardware and software, with familiarity data structure, networking, algorithm and modern operating systems (Windows). Software development or test (QA) experience. Ability to travel 10-25% domestic and international. Preferred Qualifications Preferred expertise in C++, C#, Python, Gitlab\Github. Experience with semiconductor equipment preferred Experience working with two or more of the following is preferred: software for machine control, Semiconductor Factory Automation, Multi-threaded applications, real-time software, device drivers, or other interrupt-driven software
勤務条件
- 勤務地
- 海外
- リモート
- 出社勤務
- 出張
- 出張あり
- 想定役割
- リーダー候補