Engineer II, Global Product Support

Drive Design for Service (DFS) and Design for Install (DFI) initiatives through product design reviews and cross-functional collaboration. Develop, document, and deploy Best Known Methods (BKMs), installation procedures, and operational guidelines to support scalable field execution. Collaborate with engineering, manufacturing, FEMS, and field teams to identify, troubleshoot, and resolve critical product issues. Support product validation, system integration activities, and smooth transitions between alpha and beta development phases. Lead technical taskforces for complex product issues, providing technical direction, escalation management, and stakeholder communication. Drive root cause investigations and corrective actions to improve product performance, reliability, and customer satisfaction. Support global field organizations by providing technical expertise, coaching, and readiness guidance for new product releases. What we are looking for Bachelor's degree in Mechanical Engineering, Electrical Engineering, Chemical Engineering, Materials Science, Physics, or a related technical discipline. Minimum 4 years of experience in semiconductor equipment engineering, product support, systems engineering, or related technical roles. Hands-on experience supporting semiconductor process equipment in development, manufacturing, or field environments. Experience leading NPI activities and managing product readiness across multiple functions. Strong understanding of system integration involving hardware, software, controls, and process technologies. Strong troubleshooting and problem-solving skills with the ability to drive complex technical issues to resolution. Ability to effectively communicate technical information across global, cross-functional teams. Fluent English communication skills, both written and spoken. What sets you apart Experience supporting ALD, PECVD, CVD, Epi, or other semiconductor deposition technologies. Direct experience with system-level troubleshooting of semiconductor capital equipment. Knowledge of Design for Service (DFS), Design for Install (DFI), and product lifecycle management principles. Experience working in global product support, field engineering, or technical program leadership roles. Familiarity with New Product Introduction (NPI) processes in semiconductor equipment organizations. Proven ability to lead technical taskforces and influence stakeholders without direct authority. Experience supporting customer escalations and driving resolution of high-impact field issues. Master's degree in Engineering or a related technical field.