Engineer, Field Software

Responsibilities

- Support SW Design Engineers in development, testing, deployment, maintenance and improve software for our semiconductor manufacturing equipment - Able to triage mechanical, electrical and software bugs - Responsible to manage escalation calls with field support engineers and customers at local level - Work with QA / Support team to add replicated bugs to regression - Work with customer to write correct specs for features and help with fixing bugs and develop small features if possible - Author, revise, and review system specifications, software designs, test plans, and other software documentation. - Investigate & troubleshoot both internal and external inquiries, questions and problem reports. Offer problem analysis, solutions, or alternatives as a result of these investigations. - Participate in system design teams. - Be the eyes and ears of the customer, align on priorities - Work with customer to upgrade tools to the latest SW version and run the customer specific use cases before the upgrade happens Minimum

Background

in Computer Science/Computer Engineering or equivalent 6+ years’ in software problem solving - Experience working with multiple items listed below desirable - Software for Machine Control (including Semiconductor equipment) - Developing for Windows and Real-time Operating Systems - Multi-threaded applications - Real-time software - Graphical User Interfaces - Device drivers or other interrupt driven software - Data Communications, Networking and EtherCAT - Complex dynamic scheduling algorithms with deadlocks avoidance - Knowledge of programming tools such as text editors, debuggers, application builders and configuration management tools. - Ability to read code and understand the functionality implemented and the ability to translate the functionality into another piece of software - Comprehend software documentation including specification and design documents, communication interface specific and API description